Shipping Policy

This shipping policy covers how VELVETROOM packs, dispatches and tracks orders. Because every parcel contains adult products, shipping is also where the discretion rules and the age rules meet the carrier network, so a few points below are stricter than a typical store.

Processing time

Orders placed before midday on a business day are usually picked the same day. Everything else is picked the next business day. Weekend and public holiday orders are processed on the next business day. If an item turns out to be unavailable, we will contact you before dispatch rather than part-shipping without warning.

Shipping charges

Standard shipping is charged at a flat rate shown at checkout. Orders over $75 ship free within the contiguous United States. Expedited options, where offered, are priced at checkout and are not covered by the free shipping threshold.

Carriers and tracking

Parcels travel with mainstream US carriers. A tracking number is emailed when the label is created, and it becomes active once the carrier scans the parcel. Tracking can lag by a few hours on busy days; if it has not updated after two business days, contact us and we will chase it.

Adult signature

Deliveries require an adult signature. The carrier may ask to see photo identification, and it will not leave the parcel unattended or hand it to anyone under 18. If nobody eligible is home, the carrier will usually try again or hold the parcel at a local depot for collection. Please keep the tracking email to hand if you need to arrange a collection.

Address accuracy

Check the delivery address before you pay. Address changes after dispatch are not possible. If a parcel comes back to us as undeliverable because the address was wrong or nobody could sign, we will contact you about a reship, which may carry a second shipping charge.

Damaged or missing parcels

Inspect the outer box before signing where you can. If the box is crushed, torn or wet, note it with the carrier and photograph the parcel before opening it. Report a damaged or missing item within 48 hours with photographs, and we will open a claim and sort out a replacement or refund. Keep the packaging until the claim is closed.

Where we ship

We ship within the United States. Post office boxes cannot be used because an adult signature is required. International addresses, freight forwarders and some restricted destinations are not served; the shipping restrictions page sets out the detail.

Contact

Email [email protected] or call +1 212 555 0142. Include your order number so we can pull the parcel up straight away. The registered entity and business address must be supplied by the operator before this store accepts live orders.