Privacy Policy

This privacy policy explains what VELVETROOM collects when you browse or order, why we collect it, how long we keep it, and the choices you have. It applies to this website and to orders placed through it. Because this is an adult store, we treat order data as sensitive by default and collect as little of it as we can.

What we collect

• Details you type at checkout: name, delivery address, email address and telephone number.
• Order content: the items purchased, order value, and the payment status returned by the payment provider.
• Age confirmation: the statement you make at checkout that you are 18 or older, and the delivery signature record from the carrier.
• Technical data: IP address, browser type, device type and the pages you visit on this site.
• Support messages: whatever you write to us, and the reply thread.

We never see or store your full card number. Payment details go directly to the payment provider, and we receive only a status and a reference.

Why we collect it

Order data is used to take payment, pack and ship your parcel, send delivery updates, handle returns and satisfy tax and accounting duties. Technical data is used to keep the site working, spot abuse and understand which pages shoppers actually read. Age and signature records exist to keep adult products away from anyone under 18.

Who we share it with

We share the minimum needed with the parties who fulfil an order: the payment provider, the delivery carrier, and the email service that sends order confirmations. Professional advisers such as an accountant may see order totals. We do not sell personal information, and we do not rent or trade email lists.

Cookies and analytics

Cookies keep the cart working, remember that you confirmed your age, and let us count page views in aggregate. You can block or delete cookies in your browser settings, although the cart and checkout will not work without the essential ones. The cookie policy page lists the categories in detail.

How long we keep data

Order records are kept for as long as tax and accounting rules require. Support emails are kept for two years so we can trace a repeat issue. Technical logs are kept for a shorter period and then discarded. Age confirmation and delivery signature records are kept with the order record for the same accounting period.

Your choices and rights

You can ask for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete what we are not required to keep. You can unsubscribe from marketing email at any time using the link at the foot of the message; order confirmations and delivery notices are not marketing and will still be sent.

California privacy rights

California residents may request to know what personal information is collected, request deletion, and request that we do not sell or share personal information. We do not sell personal information. Requests can be made through the contact details below, and we will verify the request before acting on it.

Security

The site runs over an encrypted connection, checkout pages are served securely, and access to order data is limited to the people who need it to fulfil orders. No system is perfect, so we keep the data set small on purpose: the less we hold, the less there is to lose.

Changes to this policy

If this policy changes in a way that affects how order data is handled, the revised version will be posted here with a new effective date. Continued use of the site after that date means you accept the revised policy.

Contact

Email [email protected] or call +1 212 555 0142. The registered entity, business address and any registration numbers must be supplied by the operator before this store accepts live orders.