Contact

Questions about a material, an order in transit, a return or a data request all reach the same small support desk. Email is the fastest route and it keeps a written record of the conversation, which helps if you need to refer back to it later.

How to reach us

Email [email protected] or call +1 212 555 0142. Please include your order number if your message is about a purchase. For a damaged item, photographs of the product and the outer packaging save a round trip of emails.

Response times

Messages are answered in the order they arrive, usually within one to two business days. Messages sent over a weekend or a public holiday are picked up on the next business day. Order and delivery issues are prioritised over general product questions.

What we can help with

Material, dimension, charging and waterproof questions about a specific listing.
Cleaning and storage advice for silicone, borosilicate glass and metal.
Order status, tracking and delivery attempts.
Returns, damaged-on-arrival reports and refund progress.
Privacy requests, including access, correction and deletion.
Wholesale and press enquiries, answered when capacity allows.

What we cannot do by email

We cannot take card details over email, and we will never ask for a password or a one-time code. We cannot change a delivery address after a parcel has been dispatched, and we cannot release an order that has failed an adult age check.

Age reminder

This store sells adult products. You must be 18 or older to order, and deliveries require an adult signature. If you are under 18, please close this site.

Operator details

The registered entity, business address, jurisdiction and any registration or tax numbers must be supplied by the operator before this store accepts live orders. Until those details are in place, this storefront is not accepting live orders.

Email [email protected] or call +1 212 555 0142. Both routes reach the same support desk, and email is monitored on business days.